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Author Topic: Unable to log on Venatus  (Read 531 times)

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Offline TK-421

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Unable to log on Venatus
« on: 13 July, 2017, 22:58:37 pm »
Im using 6.4.1 1148 and unable to log into game and looking for reasons why its not connecting.

So far I re-installed EAC, Verified game file via steam also done an uninstall and re-install of the game, not in that order though I've tried all three combo's

at time of post Im able to enter other 6.4.1 servers no problem, I have tried entering via the ip:port but no success (just returns to Empyrion Menu screen) The game appears to be running fine on other servers...all I can think is I've been excluded perhaps???? its weird, last few succesful logins I had some weird things going on i.e CV's wapring but me being strnaded behind...any idea's peeps? its an awesome server and Im missing it :(

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Offline moedeb27

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Re: Unable to log on Venatus
« Reply #1 on: 15 July, 2017, 16:43:19 pm »
One of our other players advised that they were having a simililar issue and it turned out to be a client side issue and I can assure you that we have not excluded or banned you in any way.

So for them as it was explained to me if they went in through steam and pressed 'play' it would not work, however if they used a shortcut on their desktop or directly through the exe in your install directory it would work for them.

I would be interested to know if of the other servers that you can join are the EAC enabled or not (if they are they have a shield next to their names)?

The other thing you could try if that doesn't help is deleting your cached version of our server, it will be located in the installation directory under 'Saves\Cache' and will say - Alpha6 at the start with some numbers after the folder name.

Deleting that will make it get fresh files when you try to join the server and maybe all you need.

Good luck and please let me know if it is still an issue - also if you are getting an error when trying to connect that might help us to help you get back in.

Offline TK-421

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Re: Unable to log on Venatus
« Reply #2 on: 15 July, 2017, 23:48:25 pm »
no Luck


I erased the Cache folders and tried to log into Venatus game
and got an EAC error, entered the EAC application and did an unistall and re-install and the Empyrion opened up. I then tried to log onto Venatus, It tries to connect and says it waiting for approval, after some time I get no error msg just returns to the in-game menu "tutorial, single player, multiplayer, options" ect.

I succesfully entered another AU 6.4.1 EAC server no problems...checked the cache and it had created on folder obviously for that server.

looking for clues I checked the options menu and noticed the EAC had defualted back to 30000 and so changed it to 30200 then restarted Empyrion and attempted to log into Venatus and it attempts to connected to server and after a while returns to the game main menu.

I also tried running the game .exe file (as administrator) but made no difference,,,shame because I really enjoy venatus over the other AU ones.

Offline moedeb27

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Re: Unable to log on Venatus
« Reply #3 on: 16 July, 2017, 00:55:47 am »
I really don't know sorry TK, all I can suggest at this time is to contact the Eleon support team and see if they have any ideas.

Maybe put a message up on the steam forum or through http://empyriononline.com/

Sorry I can't be of more help  :-\

Offline TK-421

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Re: Unable to log on Venatus
« Reply #4 on: 16 July, 2017, 14:18:09 pm »
thanks for trying....

I've pasted below a segment the end of the log file for the previous connection attempt...is it possible for an admin to erase my player ID from the server contained in the fragment below maybe that might help?
Let me know when if you remove me and I will try restarting from scratch

15-14:05:09.021 23_35 -LOG- Connecting to server 103.250.90.140:30200...
6595:IOCR, ID_OPEN_CONNECTION_REQUEST
6595:IOCR, ID_OPEN_CONNECTION_REQUEST
6595:IOCR, ID_OPEN_CONNECTION_REQUEST
6595:IOCR, ID_OPEN_CONNECTION_REQUEST
6595:IOCR, ID_OPEN_CONNECTION_REQUEST
15-14:05:11.533 23_35 -LOG- Steam: GetAuthSessionTicket for player 76561198009554223: 14
15-14:05:11.751 23_35 -LOG- Connected to server [EAC.ConnReset]
15-14:05:11.800 23_35 -LOG- Starting Client game. Local player 76561198009554223/'TK-421'
15-14:05:11.843 23_35 -LOG- EAC: Pushing 44 bytes from dedi to EAC
15-14:05:12.026 23_35 -LOG- EAC: Popped 212 bytes for dedi (seq   1)
15-14:05:12.026 23_35 -LOG- EAC: Popped   4 bytes for dedi (seq   2)
15-14:05:12.026 23_35 -LOG- EAC: Popped 2 messsages in a row
15-14:05:12.144 23_35 -LOG- EAC: Pushing 4 bytes from dedi to EAC
15-14:05:12.344 23_35 -LOG- EAC: Pushing 4 bytes from dedi to EAC
The server has disconnected from the client. Most likely the server has shut down.
 
(Filename:  Line: 776)

15-14:06:26.492 23_36 -LOG- Got disconnected from server: LostConnection
15-14:06:26.493 23_36 -LOG- Steam: CancelAuthTicket 14, disconnect reason: LostConnection
15-14:06:26.496 23_36 -LOG- Disconnected from server [ConnRes]
15-14:06:26.514 23_36 -LOG- Got disconnected from server: Disconnected
15-14:06:26.516 23_36 -LOG- Playfield saving

Offline moedeb27

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Re: Unable to log on Venatus
« Reply #5 on: 16 July, 2017, 16:23:15 pm »
I have renamed your player ID file which if it works will give you a fresh start on the server.

If that works and you get in, you won't have access to any of your previous stuff, so just flag an Admin and we can help get you access to CV's, SV'c etc.

Offline TK-421

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Re: Unable to log on Venatus
« Reply #6 on: 17 July, 2017, 09:31:15 am »
Thanks,

still unable to login, will just have to make do on another server until the next patch comes out while I get the Dev's to get back to me on this, I will keep voting for a while see how it all pans out.

Cheers

Offline Andy

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Re: Unable to log on Venatus
« Reply #7 on: 17 July, 2017, 17:35:24 pm »
Hi TK,

Hopefully you haven't moved on yet and can still see these messages. I cannot run Empyrion by itself as it whinges about EAC .... Instead, I have to launch the following ;

"D:\Games - Steam\steamapps\common\Empyrion - Galactic Survival\EACLauncher.exe"

That gets me in fine - so I made a shortcut and utilise that.

See how you go.

Andy.

Offline TK-421

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Re: Unable to log on Venatus
« Reply #8 on: 24 July, 2017, 10:43:16 am »
Still no joy with even with the direct shortcut as suggested with Andy, currently playing on CraftAU server, has same settings as yours except the port number, some I can log onto some I cant even thought they are all the same build and have EAC.

Still voting for you guys, hopefully one of the next patches will get me online ;)

Offline moedeb27

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Re: Unable to log on Venatus
« Reply #9 on: 24 July, 2017, 13:19:17 pm »
TK, not sure if we've already tried it or not, but I'll try resetting your player id and see if that let's you in.

I'll do it this evening for you and post when done so you can try.

Offline Elpmasjj

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Re: Unable to log on Venatus
« Reply #10 on: 01 August, 2017, 15:01:00 pm »
6.5.3 plz

Offline Andy

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Offline TK-421

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Re: Unable to log on Venatus
« Reply #12 on: 18 August, 2017, 11:21:56 am »
Still no luck logging in..Im on build 1202 now I think...lol...but I'll keept rying after each patch and vote when I can :)

Offline TK-421

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Re: Unable to log on Venatus
« Reply #13 on: 13 July, 2018, 15:44:17 pm »
No idea what changed but have been accessing Venatus for a week now..hooray its my Fav!!!

wow I been away since July 2017...felt longer  ;)

 

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